Property Administrator

6 days ago


Beckenham, Greater London, United Kingdom Countrywide HQ Full time
Job Title: Property Administrator

We are seeking a highly motivated and enthusiastic Property Administrator to join our team at Countrywide HQ. As a Property Administrator, you will play a pivotal role in ensuring that our landlord and tenant customers receive a high-quality experience throughout their time with us.

Key Responsibilities:
  • Manage a portfolio of properties across various brands, building relationships with internal colleagues and customers.
  • Act as a key contact for tenants and landlords, providing support and resolving issues in a timely and courteous manner.
  • Coordinate urgent and routine repairs and maintenance, liaising with tradespeople and contractors as needed.
  • Organize safety inspections and manage remedial works, ensuring compliance with relevant legislation.
  • Assist customers with general tenancy queries, providing clear and concise information.
  • Carry out weekly partnership calls with colleagues and welcome calls with new customers, fostering strong relationships and excellent customer service.
  • Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners.
  • Provide a first-class service to maximize customer retention, ensuring personal and team deadlines are met and service levels are maintained.
Requirements:
  • Competent knowledge of lettings legislation, tenancy agreements, and landlord contracts.
  • Excellent communication and relationship-building skills.
  • Ability to work efficiently and calmly under pressure.
  • Full training will be provided to support your success in this role.
About Us:

Countrywide HQ is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



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