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Tenant Support Officer

2 months ago


Tile Cross, Birmingham, United Kingdom Brookes HC Recruitment Ltd Full time

Job Title: Tenant Support Officer

Job Summary:

We are seeking a highly motivated and organized Tenant Support Officer to join our team at Brookes HC Recruitment Ltd. As a Tenant Support Officer, you will play a vital role in providing support to tenants, ensuring their needs are met, and providing a high level of customer service.

Key Responsibilities:

  • Needs Assessment: Conduct thorough needs assessments to identify the care needs of tenants and report findings to relevant agencies.
  • Support Planning: Participate in the development of support plans for each tenant, documenting and reviewing the effectiveness of support services provided.
  • Emergency Support: Provide direct hands-on support in emergency situations on a short-term basis.
  • Void Property Management: Regularly inspect void properties to ensure they remain in a re-lettable condition and report any necessary repairs.
  • Communication: Check post from void properties, forward utility bills, and provide meter readings to the Housing & Charitable Services Manager.
  • Void Allocation: Participate in the void allocation process by showing potential tenants the scheme facilities and re-letting voids as necessary.
  • Tenant Welcome: Welcome new tenants, introduce them to services and facilities, and ensure they are properly instructed on scheme procedures.

Requirements:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be highly organized, and have a strong ability to work independently. You will also need to be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

What We Offer:

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and organized individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.