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Support Desk Team Lead

2 months ago

Wooburn Green, Buckinghamshire, United Kingdom Crayon Full time
Job Title: Support Desk Team Lead

We are seeking a highly skilled and experienced Support Desk Team Lead to join our team at Crayon. As a key member of our support services team, you will be responsible for leading a team of technical support specialists and ensuring they deliver high-quality support for Microsoft 365 applications and Azure.

Key Responsibilities:
  • Lead and manage a team of technical support specialists, providing guidance, mentorship, and performance management to ensure top-tier service delivery.
  • Act as the primary point of contact for escalations, complex issues, and service requests related to Microsoft 365 applications and Azure.
  • Oversee team performance by conducting performance reviews, team meetings, and individual check-ins, in collaboration with Human Resources, to support continuous improvement.
  • Leverage program initiatives to inspire and drive exceptional team performance.
  • Recognize and celebrate successes, ensuring all achievements are acknowledged and rewarded.
Requirements:
  • 7+ years of experience in Technical Support, IT Operations, or System Administration from a L2 or L3 support perspective. We would highly value MSP background.
  • 3+ years of experience in a Team Lead or Managerial role
  • Well-versed with Support as a Service (SaaS)
  • Microsoft 365 and/or Azure certifications
About You:
  • You will be an excellent communicator and interpersonal skills along with an inspiring leadership approach, will allow you to foster a dynamic team environment.
  • You will leverage your problem-solving skills to address urgent concerns in a timely manner, while proactively communicate updates.
  • You will be a customer-driven and people-oriented lead who thrives making their stakeholders succeed.
Additional Benefits:
  • Uncapped annual leave (post probation)
  • Flexible working culture
  • Pension and Life assurance
  • Private Medical Insurance
  • Full spectrum of wellness perks
  • UK Culture Committee – Many events organized throughout the year
  • Car allowance
  • Electric car scheme