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Overnight Hospitality Associate

2 months ago

Bournemouth, Bournemouth, United Kingdom LGH Hotels Management Full time

Job Overview

We are in search of a dependable and diligent Overnight Hospitality Associate to become a vital part of our team, ensuring the efficient operation of the hotel during the night hours. The Overnight Hospitality Associate will be tasked with addressing guest inquiries, upholding security and safety protocols, and offering general assistance to hotel personnel.

Key Responsibilities:

  • Addressing guest inquiries and ensuring they are managed swiftly and courteously.
  • Upholding security and safety protocols throughout the night shift.
  • Conducting routine security inspections across the hotel premises.
  • Providing general assistance to hotel personnel during the night hours.
  • Assisting with maintenance or housekeeping duties as needed.
  • Preparing meeting spaces and other areas as necessary.
  • Serving food and beverages to guests as required.
  • Facilitating guest check-ins and check-outs as necessary.
  • Managing any emergency situations that may occur.
  • Compiling reports for upper management as needed.

Employee Benefits

  • Attractive employee discounts on accommodation rates across our hotel portfolio.
  • Discounts on shopping, including groceries, fashion, travel, utilities, and leisure activities.
  • Eye care benefits
  • Complimentary legal and financial advice
  • Access to counseling services
  • Hospital and death benefit plans
  • Cycle-to-work program
  • Wellness tips and fitness resources
  • Healthy recipe suggestions
  • Guidance on maintaining an active and healthy lifestyle
  • Wellness podcasts and video content
  • Breathing exercises for stress relief
  • 24/7 support and advice hotline
  • Team recognition and rewards
  • Complimentary meals during shifts
  • Free parking facilities

Ideal Candidate Profile

  • Prior experience in a hotel or similar setting, ideally in a night role.
  • Exceptional customer service abilities and a warm, professional demeanor.
  • Strong communication and interpersonal skills.
  • A solid understanding of safety and security protocols.
  • The capacity to remain calm and composed in high-pressure scenarios.
  • A flexible and adaptable work ethic, with the willingness to work evenings and weekends as necessary.
  • Strong organizational skills and meticulous attention to detail.

About Our Hotel

Our hotel boasts stunning seafront views, making it a prime location for guests. Situated in a central area, it is conveniently located near popular attractions.

The property features a variety of accommodations, including family-friendly options and event spaces for gatherings.

Our dining options offer a diverse menu, catering to various dietary preferences.

About LGH Hotels Management

If you are seeking a rewarding career in the hospitality sector, LGH Hotels Management offers a dynamic environment with a growing portfolio of hotels across the UK. Join us and contribute to the evolution of the hospitality industry.