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HR Operations and Case Management Lead

2 months ago

Peterborough, Peterborough, United Kingdom Joint Nature Conservation Committee Full time

Position Overview

Why Choose JNCC?

At JNCC, we maintain a unique balance between being a close-knit organization where every voice matters, including that of our CEO, and a larger entity equipped with the necessary skills and resources to achieve our goals. Our team is deeply committed to conservation and making a positive impact on our environment. We pride ourselves on fostering a flexible, inclusive, and welcoming workplace culture. Our Executive Management empowers employees with the autonomy and tools needed for success, while our supportive team is always ready to assist you in your role.

Background of the Role

The HR department is an integral part of the Corporate Services team, providing comprehensive support to managers and employees on a variety of HR matters. We currently serve approximately 300 staff members, primarily located in two regions. Most HR services are managed internally, with the exception of payroll functions.

Key Responsibilities

The HR Operations and Case Management Lead will ensure the delivery of a high-caliber HR service throughout the employee lifecycle. You will provide timely and accurate support to the Head of HR, HR Business Partners, team leaders, and Directors. Your responsibilities may include, but are not limited to:

  • Overseeing a caseload of employment relations issues, including attendance management and probationary support, while assisting HR Business Partners with more intricate casework and meeting preparations.
  • Managing a small operational HR team, ensuring equitable distribution of workloads and fostering individual development.
  • Assisting HR team members with escalated or complex inquiries related to recruitment, employment terms, policies, and procedures.
  • Regularly assessing both personal and team performance against established milestones or targets to ensure a high-quality service is delivered to internal stakeholders, while proactively addressing any performance issues.
  • Evaluating processes and templates to drive continuous improvement and align with strategic objectives and changes in employment legislation.
  • Ensuring optimal use of the HR information system and management reporting tools, maintaining data accuracy.
  • Supervising internal payroll administration, ensuring timely processing and resolution of errors, and managing relationships with outsourced payroll services.
  • Coordinating audit activities, compiling relevant data, implementing recommendations, and serving as a liaison for auditors.
  • Managing the administration of employee benefits programs, including the Cycle Scheme and childcare vouchers.
  • Holding responsibility for the HR budget.
  • Facilitating recruitment efforts, collaborating with vacancy managers to provide guidance and flexible solutions in accordance with resourcing policies.
  • Supporting additional HR routine or project tasks as required.

Candidate Profile

We invite you to demonstrate your qualifications for this position and your motivation for applying.

Core Competencies

During the selection process, we will evaluate you against the following competencies:

  • Delivering Quality Service
  • Adapting and Enhancing
  • Developing Self and Others
  • Effective Communication and Influence

Required Technical Skills

We will assess your technical skills based on the following criteria:

  • CIPD qualification (Level 5) or a commitment to work towards it.
  • Strong understanding of HR policies and current UK employment law.
  • Proficient IT skills, including experience with Excel, Word, and HR information systems.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Experience in a dynamic HR environment, providing professional advice throughout the employee lifecycle.
  • Proven experience in managing and resolving various HR casework, including disciplinary actions, performance issues, and absence management.
  • Experience in line management or demonstrated line management capabilities.

Benefits

In addition to a competitive salary, JNCC contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme. We are dedicated to fostering an inclusive environment where every individual feels valued and respected. Our selection process is based on fair competition, free from discrimination based on age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, sexual orientation, marriage, or civil partnership.

Professional Development

We encourage continuous professional development and provide access to five working days per year for CPD activities, along with related funding.

Leave Entitlement

JNCC offers an annual leave allowance of 25 days, increasing to 30 days after five years of service, in addition to 12 public and privilege days each year.

Work-Life Balance

We support flexible working arrangements to help employees maintain a healthy work-life balance, including options for flexi-time and compressed hours.

Employee Support

JNCC provides a confidential Employee Assistance Programme offering support for various life challenges. We also have partnerships with recognized Trade Unions for employee involvement.