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Urology Admissions and Administrative Team Leader

2 months ago


Cheltenham, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Position Overview

The successful candidate will oversee the operations of a proficient Urology admissions and administrative team. This role involves managing a diverse group of personnel, including secretarial staff, admission coordinators, and administrative support. The primary objective is to ensure that the department functions smoothly, with the right tasks assigned to the appropriate resources, alongside providing necessary training and development.

Key Responsibilities

The postholder will:

  • Report directly to the Lead Coordinator.
  • Supervise and manage the secretarial, admissions, and administrative teams, taking the lead in their training, education, and performance evaluation.
  • Handle staff attendance and absence management to optimize resource utilization, ensuring adherence to HR policies and procedures, and participating in recruitment and performance appraisal processes.
  • Act as the first point of contact for addressing harassment or bullying complaints from team members regarding aggressive or abusive interactions.
  • Ensure the accuracy and quality of data provided by the reception team, understanding its financial implications for the organization.

About Gloucestershire Hospitals NHS Foundation Trust

As the largest employer in the region, Gloucestershire Hospitals NHS Foundation Trust employs over 8,000 staff members and is recognized as one of the largest NHS trusts in the UK. We offer a comprehensive benefits package, including a generous annual leave allowance, competitive bank rates, access to the NHS Pension Scheme, discounts at local businesses, and various health and well-being initiatives.

Qualifications and Experience Required

To be considered for this role, candidates should possess:

  • GCSE grade C or above (or equivalent) in both literacy and numeracy.
  • Significant experience in a healthcare or office setting.
  • Proficiency in Microsoft Office applications.
  • Capability to effectively utilize hospital computer systems.
  • Exceptional telephone communication skills to manage conflicts and resolve inquiries professionally.
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines.
  • Excellent written and verbal communication skills, with a solid understanding of English grammar and punctuation.
  • Interpersonal skills to engage effectively with individuals both within and outside the organization.
  • Flexibility to work collaboratively within a team environment.
  • Ability to work efficiently and accurately under pressure.
  • Judgment and initiative to make informed decisions as necessary.
  • Leadership skills to foster team development, including training and motivating staff while addressing performance issues constructively.
  • Understanding of Human Resources policies to manage annual leave, sickness, disciplinary actions, and performance reviews.

For a comprehensive overview of the role, please refer to the detailed job description attachment.

Essential Qualifications

  • Minimum GCSE level - Grade C in Mathematics and English.
  • Experience with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Medical Secretary Diploma or equivalent professional experience.

Essential Experience

  • Demonstrated administrative experience, including the establishment and maintenance of office systems.
  • Extensive medical secretarial experience.
  • Experience in planning and organizing administrative functions.
  • Proven ability to manage personal workload effectively.
  • Demonstrated supervisory experience.

Essential Knowledge and Skills

  • Clear communication skills with proficiency in writing, data entry, and telephone interactions, capable of delivering clear information to a diverse audience.
  • Ability to work collaboratively as part of a team while also being able to work independently under tight deadlines.
  • Meticulous attention to detail with a strong capability for accurate data entry.

Desirable Knowledge

  • Familiarity with HR policies.
  • Understanding of waiting list management.