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Warranty Claims Specialist
2 months ago
ECS Automotive is seeking a skilled Warranty Adjudicator to join our team in Milton Keynes. As a key member of our team, you will be responsible for processing and adjudicating claims for the Volkswagen Group.
Key Responsibilities:- Desktop evaluation of warranty claims for financial and technical accuracy, repair quality, and compliance with factory requirements.
- Inspection of parts to confirm adherence with published policies.
- Monitoring and reporting claiming behaviours to identify trends and areas for improvement.
- Engaging with the dealer network through various communication methods to resolve queries and problems efficiently.
- Supporting Authorised Repairers to adopt optimal behaviours when presenting warranty claims and parts checking media.
- Accurate updating of records and databases.
- Evaluating and adjusting network paint estimates.
- Actively supporting the network and approved body shops to achieve fast and technically correct repairs.
- Maintaining and developing expert knowledge of goodwill policies.
- Reviewing and adjusting goodwill requests to ensure they match policy or individual authorities.
- Computer literacy (Microsoft Office and web-based products).
- Ability to work without supervision, both part of a team and independently when required.
- Automotive warranty specific experience at Dealer/Manufacturer level.
- Previous automotive mechanical repairer experience.
ECS Automotive is a leading provider of retailer network solutions to global automotive brands. We are committed to setting the standard in providing effective and sustainable business solutions and services to support management teams on a global basis.
As a member of our team, you will have access to professional and personal development courses, a free eye tests and glasses scheme, and a chance to join a fast-growing organisation with training and future opportunities.