IT Support Specialist

2 weeks ago


Woodbridge, Suffolk, United Kingdom Cooper Lomaz Recruitment Ltd Full time

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at Cooper Lomaz Recruitment Ltd. As a Graduate IT Helpdesk Support, you will be the first point of contact for customers with IT issues, providing exceptional customer service and technical support.

Key Responsibilities:

  • Troubleshoot and resolve technical issues reported by customers, ensuring timely and effective resolution.
  • Provide first-line support or escalate to the relevant team members as needed.
  • Operate and comply with health and safety, data protection, GDPR, and information security policies.
  • Log all tickets and communication onto the company's CRM system, maintaining accurate and up-to-date records.

Requirements:

  • Customer service experience is essential for this role.
  • You will be passionate about IT and looking to build a career in the IT sector.
  • Strong problem-solving skills and ability to work to KPIs at a high standard.

Working Environment:

This is a full-time permanent role, offering a competitive salary and hybrid work arrangement. You will be working with a company that produces bespoke software, providing technical support to their customers.



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