Service Delivery Manager

6 days ago

Crawley, West Sussex, United Kingdom Wates Group Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Wates Group. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team in delivering exceptional service to our customers.

Key Responsibilities

  • Champion continual improvement to achieve excellent operational delivery and supply chain management
  • Develop and maintain excellent customer relationships
  • Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
  • Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
  • Support the Contract Lead to deliver a quality, customer focussed, profitable and safe business

About Wates Group

Wates Group is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. Our purpose is to 'reimagine places for people to thrive' and our three promises are:

Thriving Places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards and Recognition

We have received numerous awards and recognition for our commitment to excellence, including:

Best Project Inside Housing Development Awards

Winner 2022 Construction News Awards

Gold Award Investors in People 2022

Gold Award Considerate Constructors Schemes (CCS) National Site Awards

Top 50 Employers 2022 Top 50 Employers for Women

Winner 2022 Working Families Best Practice Awards

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