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Hospitality Operations Leader

3 months ago

ChesterleStreet, Durham, United Kingdom WAGAMAMA LIMITED Full time
hospitality operations leader | full time

at wagamama, we are dedicated to providing a unique dining experience that nourishes both body and soul. with a growing number of restaurants across the uk, our mission is to bring the essence of asian cuisine to life. since our inception, we have embraced the vibrant spirit of fast-paced dining environments.

we are seeking a hospitality operations leader to join our team on our journey of culinary excellence.

the role |

as a hospitality operations leader at wagamama, you will collaborate with the management team to oversee all elements of our front-of-house operations. you will embody our core values and foster a positive atmosphere at work. motivate and guide your team to deliver outstanding service to our patrons while aiming to surpass their expectations. you will assist in developing and nurturing your team, ensuring they remain engaged, inspired, and aligned with wagamama standards.

perks + benefits |
  • competitive hourly wage, annual bonus potential, and average weekly tips*
  • comprehensive 4-week training program
  • opportunities for internal advancement | fully funded apprenticeship programs to enhance your career
  • substantial food allowance during shifts
  • generous discounts at wagamama and other trg brands for family and friends
  • pension plan and 28 days of annual leave
  • wellness initiatives | access to counseling services, cycle-to-work scheme, and discounted gym memberships
  • family-friendly policies | expectant parents or those adopting will receive generous paid leave
  • financial support options | access to salary-repayment loans for unexpected expenses
what we seek |
  • an experienced supervisor or manager capable of leading a large team in a dynamic environment, promoting positive behaviors to enhance performance
  • a strong communicator who engages in meaningful conversations, ensuring team members feel valued and supported
  • proficient in analyzing the financial performance of the restaurant
  • experienced in managing staffing and scheduling
  • a passionate leader with a track record of guiding team performance and development
  • committed to fostering an inclusive environment where all team members feel respected and valued
  • a proactive problem solver, adept at making swift decisions
the wagamama ethos |

kaizen, which translates to 'good change', is the philosophy that underpins our operations. it drives us to continually seek improvement in everything we do, from our dishes to our service. we are dedicated to championing positive change within our communities and minimizing our environmental impact.

for over three decades, we have embraced individuality and diversity, celebrating uniqueness over uniformity. we welcome everyone and their distinct stories into our community. we commit to supporting one another, fostering trust and collaboration, and creating safe spaces for open dialogue.

all we ask is for you to bring your authentic self to the table.

be yourself, be wagamama

wagamama is proud to be part of the disability confident initiative.

*all tips are distributed to our team members. average tips are based on front-of-house management roles across our uk restaurants. actual tips may vary by location and are at the discretion of our guests.