PFI - Head of Performance and Workflow Specialist

3 weeks ago


Coventry, Coventry, United Kingdom Mitie Full time

Job Summary:

We are seeking a highly experienced and skilled PFI professional to join our team at Mitie. As a PFI - Head of Performance and Workflow, you will play a critical role in ensuring the efficient delivery of administrative functions, upholding professionalism and customer satisfaction while meeting contractual obligations.

Key Responsibilities:

  • Collect and report performance data to inform business decisions
  • Produce the Mitie Monthly Performance Report (MPR) to track progress and identify areas for improvement
  • Represent the organization in meetings with stakeholders and clients
  • Manage payment mechanisms and ensure contractual compliance
  • Oversee staff training, record-keeping, and site CAFM systems
  • Support procurement processes and ensure efficient delivery of administrative functions

Requirements:

  • Proven experience in managing helpdesk and administration teams
  • PFI experience in hospitals and education sectors
  • FM experience in hard services
  • Understanding of MPR and CAFM systems
  • Strong stakeholder management skills
  • Strong senior team management experience

About Mitie:

Mitie is a leading provider of professional services that make a positive difference to millions of people. We are committed to delivering exceptional service and making a positive impact on our customers and the communities we serve.



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