PFI Head of Performance and Workflow

2 weeks ago


Coventry, Coventry, United Kingdom Mitie Full time
About the Role

As a key member of our Mitie team, you will play a crucial role in delivering exceptional support to our clients. We are seeking an experienced leader to join our team as a Head of Performance and Workflow.

Key Responsibilities
  • Lead a team of maintenance administrators, providing guidance and support to ensure the efficient delivery of administrative functions.
  • Conduct performance reviews, ensure compliance with HR deadlines and company policies, and collect and report performance data.
  • Produce the Mitie Monthly Performance Report (MPR) and represent the organization in meetings.
  • Manage payment mechanisms, oversee contractual compliance, staff training, record-keeping, and site CAFM systems.
  • Support procurement processes and effectively communicate with staff and colleagues.
Requirements
  • Proven experience in managing helpdesk and administration teams.
  • PFI experience, particularly in hospitals and education sectors.
  • FM experience in hard services.
  • Understanding of MPR and CAFM systems.
  • Strong stakeholder management and senior team management skills.
About Mitie

We are a leading provider of facilities management and professional services. Our mission is to make a positive difference to millions of people. We are committed to delivering exceptional service and creating a positive impact on our clients and communities.



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