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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our dedicated front counter team at North Yorkshire Police. As a key member of our team, you will be responsible for providing exceptional customer service to members of the public, police officers, and police staff.
Key Responsibilities
- Taking incident reports from victims of crime and providing advice and support on a variety of enquiries.
- Being the first point of contact for all visitors to the police station and handling surrendered firearms and weapons.
- Completing court-ordered registrations and managing bail appointments, as well as undertaking a wide range of administrative duties to support Front Line Policing.
Requirements
- Excellent communication skills, including verbal, written, and non-verbal communication, and the ability to adapt depending on the customer's needs.
- Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
- Good attention to detail and the ability to maintain accurate records.
- Experience of working in a customer service environment is desirable, however we do provide training and development on these skills.
What We Offer
- A rewarding and challenging role that puts you at the heart of local policing.
- A competitive salary and benefits package, including a government pension scheme and access to discounts at major retailers.
- Opportunities for career development and progression within the organization.
- A supportive and inclusive work environment that values diversity and promotes equality.
About Us
We are a leading police force in the UK, committed to keeping our communities safe and reducing crime. We value our staff and offer a range of benefits and support to help them achieve their full potential.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference, please submit your application and include all relevant skills and experience to be considered for an interview.
