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Clinical Office Coordinator
2 months ago
Job Overview
The role of the Medical Administrative Assistant involves the efficient management of referral and treatment administrative processes. This position reports directly to the Patient Services Team Leader, ensuring adherence to all aspects of the Referral to Treatment Access Policy (RTT).
Key Responsibilities
- Handling patient referrals
- Scheduling appointments
- Responding to telephone inquiries
- Ensuring optimal utilization of clinic resources
- Providing general administrative support to the broader team
About Our Organization
Northern Lincolnshire and Goole NHS Foundation Trust is part of a significant acute and community group within the NHS, serving over one million patients annually and managing a substantial budget.
Comprising two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our group is dedicated to delivering exceptional hospital and community services to the population we serve.
With nearly 20,000 employees across five main hospital sites, we are committed to research and education in collaboration with the Hull York Medical School, contributing to advancements in various medical fields.
We believe that fostering a diverse, inclusive, and skilled workforce is essential for providing outstanding patient care and ensuring a rewarding future for our employees and community.
Job Duties
For a comprehensive overview of the responsibilities, please refer to the detailed job description provided.
We are committed to promoting flexible working arrangements to enhance employee well-being and work-life balance, which positively impacts the quality of care we deliver.
Our flexible working policy aims to improve the overall work experience and is crucial for attracting and retaining talent. We encourage open discussions regarding specific working patterns that align with personal and professional needs.
Local flexible working arrangements are developed collaboratively between managers and employees to ensure equitable access, regardless of role or shift patterns, while considering patient and staff experiences.
We are dedicated to creating a supportive and fair working environment where all contributions are recognized and valued, empowering staff to perform their duties effectively. Our commitment to safeguarding the health and well-being of our workforce is a core value that aligns with the NHS Constitution.
We highly value the diverse perspectives and ideas that a varied workforce brings, as they lead to improved outcomes for our patients. We welcome applications from individuals of all backgrounds and experiences.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust and explore the unique benefits available to our employees, please visit our recruitment website.
In accordance with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will manage your personal data in line with our Privacy Statement.
We are committed to safeguarding the welfare of children and vulnerable adults and expect the same dedication from all staff and volunteers.
Please note that new employees may incur costs for their DBS check if required for their role.
Qualifications and Experience
Essential
- RSA II typing skills or equivalent
- Good educational background/GCSE or equivalent
Desirable
- NVQ Level 2 in Business Administration/Customer Care or equivalent experience
Work Experience
Essential
- Experience in a customer service environment
Desirable
- Teamwork experience
- Experience interacting with the public
- Time management skills or experience in a fast-paced environment
- Familiarity with healthcare administrative systems and processes
- Typing proficiency
