Clinical Support Specialist

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

Job Overview

We are seeking a highly skilled and experienced Medical Secretary to join our team at the NHS Foundation Trust. As a Medical Secretary, you will play a vital role in ensuring the smooth operation of our clinical services, providing administrative support to our medical staff and patients.

Main Responsibilities

  • Process and log all referrals, including paper and electronic referrals, in accordance with Trust policies and procedures.
  • Schedule new and follow-up appointments with patients, ensuring that capacity is proactively and efficiently used.
  • Coordinate appointments and procedures at other hospitals and organizations, as required.
  • Ensure clinic outcomes are recorded accurately on our patient administration system.
  • Lead on the completion of clinic cancellation forms and process according to Trust procedures.
  • Reschedule outpatient clinics as requested, in line with waiting time targets.
  • Use our medical transcription system to ensure that urgent letters are processed in accordance with Trust procedures.
  • Liaise with patient records staff, ward clerks, and other organizations to ensure that all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations.
  • Recognize when patients are on cancer pathways and liaise with Cancer Trackers to ensure that patients are handed over appropriately.

Working for Our Organization

The NHS Foundation Trust is part of one of the largest acute and community healthcare groups in the country, serving over one million patients every year and managing a budget of over £1.3 billion.

We are committed to delivering world-class hospital and community services for the people we serve, and we are seeking a highly skilled and experienced Medical Secretary to join our team.

Person Specification

Education and Qualifications

  • RSA III or equivalent qualification.
  • GCSE or equivalent in English and Maths, grades A-C or equivalent experience.
  • NVQ level II in business administration/customer care or acquired equivalent experience.

Desirable Criteria

  • Audio tape typing experience.
  • Experience on System One.

Occupational Experience

  • Experience of using full range of IT systems and patient data systems.
  • Experience of using Microsoft Office.
  • Experience of scheduling appointments.
  • Experience of working in a multi-disciplinary team.
  • Customer care experience.

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