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Lettings Manager
2 months ago
We are seeking an experienced Lettings Manager to manage a residential development in Leatherhead. This is a single-site role working in one building.
Key Responsibilities- Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
- Ensure residents and potential residents have a great experience from their first inquiry to moving in.
- Perform viewings for perspective residents.
- Increase customer satisfaction on all platforms.
- Complete inventory checks before check-ins and after check-outs.
- Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
- Manage the residents' move out process.
- Attend resident events and help with the planning of these events.
- Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
- Attain set targets regarding occupancy, revenue, and pricing.
- Assist team members with ad hoc duties as and when required.
- Ideally ARLA qualified (desirable but not essential).
- Exceptional customer service skills with a passion for building long-term working relationships.
- Excellent communication and interpersonal skills.
- Resilient, able to work under pressure.
- Proactive and able to use your own initiative.
We are a well-established business at an exciting period of growth. We offer a competitive salary, 25 days holiday plus 8 bank holidays, private medical insurance, season ticket loan, and much more.
