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Resident Liaison Officer

2 months ago

Grays, United Kingdom Howells Solutions Limited Full time
Resident Liaison Officer

We are seeking a proactive and successful Resident Liaison Officer to join our team delivering Planned Works in Social Housing in Thurrock.

This role will involve developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

The successful candidate will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.

Key Responsibilities:
  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Pre-entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out

This is an excellent opportunity to work for a modern, forward-thinking business that values the strengths, skills, and personalities of its people.