Resident Liaison Officer
3 weeks ago
We are seeking a skilled Resident Liaison Officer to join our team in Thurrock, working closely with a leading main contractor on Planned Works in Social Housing.
This is a full-time, permanent position offering a competitive salary of £30,000 + 3k car allowance.
Key Responsibilities:- Develop and maintain positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.
- Prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
- Work on planned maintenance projects, including the Decent Homes programme.
- Collect tenancy agreement/approval forms and conduct pre-entry visits and company inductions.
- Visit tenants in their homes and advise them on when and what work is being carried out.
- Act as the main point of contact and deal with any problems/queries that the tenant may have.
- Contact neighbourhood housing associations and establish working relations with them.
- Visit properties that are being refurbished with potential tenants and advise them on completion dates.
- Attend and chair tenant forum meetings to advise tenants of works being carried out.
You will be working for a modern, forward-thinking business that values the strengths, skills, and personalities of its people.
Please apply online or contact Meg for more information.
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