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Business Operations Specialist

2 months ago

London, Greater London, United Kingdom Office Angels Full time

Job Summary:

We are seeking a highly skilled Business Operations Specialist to join our team at Office Angels. As an Operations Analyst, you will play a crucial role in ensuring the smooth operation of our business processes.

Key Responsibilities:

  • Process Management: Manage the end-to-end process of research and finding for customers, ensuring seamless and efficient execution.
  • Customer Communication: Regularly communicate with customers to keep them informed of progress, providing timely updates and resolving any issues that may arise.
  • Research and Analysis: Conduct independent research to identify and resolve customer queries, utilizing your analytical skills to provide accurate and reliable information.
  • Outbound Calls: Conduct outbound calls to providers and employers to gather information and resolve customer queries.
  • Record Keeping: Accurately record and communicate information to stakeholders, ensuring that all relevant data is up-to-date and accessible.
  • Process Improvement: Provide feedback and contribute to the ongoing improvement of operations, identifying areas for improvement and implementing changes to enhance efficiency and effectiveness.

Requirements:

  • Previous Experience: Previous experience in a customer service role is beneficial, with a proven track record of providing excellent customer service.
  • Administrative Skills: Proficiency in administration is desirable, with the ability to manage multiple tasks and prioritize responsibilities.