Technical Operations Specialist

4 weeks ago

London, Greater London, United Kingdom Simply Business Full time
About the Role

We are seeking a highly skilled Technical Operations Specialist to join our team at Simply Business. As a key member of our Technical Operations team, you will play a critical role in supporting the Head of Shared Services Operations with the ongoing development of the Shared Services Strategy and the daily operational efficiency and rhythm of the Shared Services team.

Key Responsibilities
  • Work closely with the Shared Services leaders to create a plan that aligns with the goals of the strategy, measuring and reporting on progress/targets and status regularly to demonstrate the plan's effectiveness against the strategic objectives.
  • Lead a variety of ad hoc projects related to Shared Services, including financial, system implementations and organisational change initiatives.
  • Collaborate across the Shared Services Leadership to identify and implement process enhancements and operational efficiency improvements using appropriate methodologies.
  • Generate business insights and trend analysis to deliver concepts and recommendations that drive the overall success of Shared Services.
Requirements
  • An experienced professional in strategy consulting, corporate strategy, or a related role, preferably within the insuretech sector.
  • An exceptional stakeholder manager with a sound commercial background and strong attention to detail.
  • A tech domain specialist with active understanding of software development lifecycles and agile methodologies.
  • A resourceful project manager with exceptional organisational skills, and the ability to manage multiple projects simultaneously to deadline.
  • Accomplished in using a variety of process improvement methodologies.
  • Experienced in analysis and the use of data to create compelling reports and stories that communicate key messages across a tech organisation and to influence various levels of management decision making.
  • A proactive self-starter, full of creative ideas and a curiosity to try out new innovative approaches with AI.
  • An adaptable collaborator who navigates dynamic situations with ease and thrives in a supportive and growth-oriented culture.
About Simply Business

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades. We're a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. We're a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.

What We Offer
  • Work-life balance – we support every team member in maintaining a manageable workload.
  • Hybrid working – you have the flexibility to work remotely and connect with your colleagues in one of our hubs.
  • Mental health and wellbeing – we give you access to tools and counselling to support your mental health.
  • Flexible parental leave – we understand how important this time is, that's why we offer six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver.
  • Paid sabbatical – as a thank you to our long-serving employees, we offer a two-week sabbatical when you've been here for five years. And four weeks off for those who've been with us for 10,15, and 20 years.
  • Life event leave – you can get an extra days leave every two years for those big moments in your life like moving house, welcoming a new pet, or your birthday.
  • A dedicated learning platform – our platform helps you develop on your personal and professional goals, including management and leadership programmes.
  • We also make sure you're compensated fairly – competitive salary, annual bonus, pension, private medical insurance, health cash plan, holiday entitlement, life assurance, salary sacrifice car scheme, and flexible benefits scheme.

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