IT Field Support Specialist

4 days ago

East Liverpool, Ohio, United Kingdom Experis IT Full time
Job Overview

We are seeking a highly skilled IT Field Support Specialist to join our team at Experis IT. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Hardware Support
    • Provide expert-level support for a wide range of hardware devices, including laptops, desktops, tablets, docking stations, printers, and multifunction devices (MFDs).
    • Troubleshoot and resolve hardware-related issues in a timely and efficient manner.
  • Software Support
    • Offer advanced support for Windows 10/11, Virtual Desktops, Active Directory, Antivirus, SCCM, InTune, Microsoft 365, and related components.
    • Collaborate with clients to identify and resolve software-related issues.
  • Network and Infrastructure Support
    • Provide expert-level support for corporate networks and infrastructure.
    • Troubleshoot and resolve network-related issues in a timely and efficient manner.
  • Application Support
    • Offer advanced support for a variety of desktop applications in a corporate environment.
    • Collaborate with clients to identify and resolve application-related issues.
  • Customer Service
    • Provide exceptional customer service to clients, ensuring their needs are met and exceeded.
    • Communicate effectively with clients to understand their requirements and provide tailored solutions.
Requirements
  • Technical Skills
    • Proficient in hardware and software troubleshooting and support.
    • Experience with Windows 10/11, Virtual Desktops, Active Directory, Antivirus, SCCM, InTune, Microsoft 365, and related components.
    • Knowledge of corporate networks and infrastructure.
    • Experience with desktop applications in a corporate environment.
  • Soft Skills
    • Excellent communication and interpersonal skills.
    • Strong problem-solving skills and attention to detail.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications
  • ITIL V3 Foundation Certification
  • Experience with asset management and redundant IT equipment processes.
  • Knowledge of disk encryption software.

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