Laboratory Automation Support Technician

6 days ago


East Liverpool, Ohio, United Kingdom nGenium Full time

Job Summary:

nGenium is seeking a skilled Field Service Engineer to join our team and support our premium global manufacturer of laboratory automation and robotics systems. This is a field-based position that requires excellent technical skills and strong customer service abilities.

Key Responsibilities:

  1. Conduct regular maintenance and troubleshooting of laboratory automation systems to ensure optimal performance and minimize downtime.
  2. Provide on-site and remote technical support to customers, including diagnosis and resolution of faults and performance issues.
  3. Collaborate with specialist teams to implement planned improvements and address breakdowns.
  4. Develop and maintain strong relationships with customers to identify new opportunities for upgrades and improve overall customer satisfaction.

Requirements:

  1. Strong background in science and technology with experience working in a lab environment.
  2. A good degree in any scientific/engineering field.
  3. At least 1 year of experience maintaining and troubleshooting scientific/analytical equipment.
  4. UK driving license and full right to work.

About nGenium:

nGenium is a leading provider of laboratory automation and robotics systems. We are committed to delivering high-quality solutions that meet the needs of our customers.



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