Volunteer Coordinator

2 weeks ago


Bristol, Bristol, United Kingdom North Bristol NHS Trust Full time
Job Summary

We are seeking a highly skilled and passionate Volunteer Coordinator to join our team at North Bristol NHS Trust. As a key member of our Volunteer Services team, you will play a vital role in supporting the day-to-day operational running of our Volunteer Service.

Main Responsibilities
  • Implement the coordination, placement, retention, and supervision of volunteers, with guidance from the Operational Support Manager-Volunteer Services.
  • Lead the day-to-day implementation of maintaining accurate records of all volunteering activity, recruitment, and training.
  • Be the first point of contact for volunteer enquiries, in person, through the volunteer inbox and via telephone.
  • Conduct volunteer interviews, implementing a fair recruitment process, and executing the volunteer on-boarding journey through NHS recruitment system Trac.
  • Guide the administration of the recruitment process to ensure the correct documentation and DBS checks are actioned.
  • Oversee the day-to-day maintaining of accurate volunteer records.
  • Support the arrangement and facilitation of induction and training for volunteers.
  • Carry out regular reviews and supervision with volunteers to ensure they are happy in their role.
  • Authorise out of pocket expenses and meal vouchers for volunteers.
About Us

We are a small team that strives to make a big impact to improve the patient experience. We expect our team members to have an ethos of learning and inclusion. We work closely as a team and speak to each other with respect and professionalism, offering encouragement and support to each other.

Person Specification
  • GCSE English Language and Mathematics (Grades A-C) or equivalent.
  • Evidence of IT short courses/demonstrable experience in Microsoft Office packages.
  • Knowledge of relevant guidelines, legislation, and policies relating to volunteering.
  • Experience of supervising and supporting volunteers from a diverse range of backgrounds.
  • Experience and understanding of the volunteer recruitment process and the retention of volunteers in an organisation.
  • Experience of working with internal and external stakeholders from diverse backgrounds.
  • Experience of delivering training.
  • Experience of organising staff or volunteer rotas to cover a service.
  • Strong experience of IT systems, MS Office, and learning new systems quickly.
Values
  • Demonstrate knowledge and commitment to equal opportunities and diversity.
  • Have a strong affinity with the values of the Trust, exhibiting them in their day-to-day work, including an inclusive approach to those who find barriers to volunteering.


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