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IT Solutions Specialist

2 months ago

Manchester, United Kingdom Head Resourcing Full time £65,000
About the Role

We are seeking a highly skilled Business Analyst to join our expanding IT department at Head Resourcing. As a Business Analyst, you will play a key role in defining and managing business systems, platforms, and software.

Key Responsibilities
  • Platform Expertise: Develop and maintain in-depth knowledge of software platforms, product sets, and business system capabilities.
  • Solution Seeking: Identify and address deficiencies in products, processes, or knowledge, and manage the delivery into production and live use for business across all regional offices.
  • Capability Development: Define and develop capabilities of existing products or processes in live operation.
  • Requirements Transformation: Capture and transform business requirements into technical solutions using techniques such as Use Cases, User Stories, UML diagrams, and other artifacts.
  • Testing: Test new functionality with individual and/or instrumental involvement.
  • API Analysis: Analyze and understand APIs for integrating third-party platforms, including travel-specific platforms.
  • Stakeholder Collaboration: Run workshops with internal and external stakeholders, collaborating with third-party providers and experts as necessary.
  • Product Presentation: Demonstrate and present product and resolution ideas internally and externally to existing/potential clients, supplier partners, or third-party providers.
  • Change Management: Provide visibility of product or process changes, ensuring awareness and clear requirements for technical teams.
  • Support and Guidance: Offer assistance, support, and guidance to all appropriate personnel for business and technical system requirements.
  • Continuous Improvement: Manage the lifecycle of small changes, enabling continuous improvements with minimal disruption to the business.
Requirements
  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • Previous travel industry experience and commercial understanding or knowledge with global distribution systems (GDS).
  • Proven experience as a Business Analyst in a dynamic and fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation abilities.
  • Proficient in Use Cases, User Stories, UML diagrams, and other relevant techniques.
  • Familiarity with APIs and third-party platform integration.
  • Ability to collaborate effectively with internal and external stakeholders.
  • Change management and continuous improvement mindset.
What We Offer

This is a hybrid role requiring you to be in the office in Manchester for 3 days per week. We offer a competitive salary, benefits package, and home working opportunities.

Candidates of all ages and backgrounds will be considered for this role. We are an equal opportunities employer and welcome applications from diverse candidates.