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Reservations Team Leader

2 months ago

Dorking, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time

Are you ready to take on a rewarding role in hospitality?

We offer a range of benefits to our employees:

  • Cash incentives of £250, up to £1000 for successful referrals
  • Recognition bonuses for long service, including free overnight stays after 2 years

As part of our team, you will enjoy:

  • Complimentary meals during your shifts
  • Incentives based on sales performance
  • Discounted or complimentary access to leisure facilities
  • Free parking at the hotel
  • Discounted hotel stays, with opportunities for complimentary stays as rewards
  • Personal development opportunities within our hotel brand
  • Fully funded apprenticeship programs
  • Annual holiday entitlements, including bank holidays
  • Options to purchase additional holiday time
  • Pension enrollment

Do you possess the following qualities?

  • A passion for learning and development
  • A positive demeanor that enhances guest experiences
  • A friendly and caring attitude
  • A collaborative spirit, thriving in a team environment
  • Ambition and a strong work ethic
  • Proactive and autonomous, embodying our company values
  • Excellent communication skills and grooming standards
  • Flexibility to work various shifts, including weekends
  • A commitment to delivering exceptional customer service

About the Role:

  • As the Reservations Supervisor, you will demonstrate strong managerial capabilities
  • Oversee daily operations of reservations and events sales
  • Maximize revenue opportunities within the department
  • Analyze business plans, identify gaps, and proactively fill capacity
  • Contribute to the hotel's sales strategy and ensure adherence
  • Stay informed about the competitive landscape to maintain market leadership
  • Conduct regular reviews of bookings
  • Foster a culture of high standards in customer service and sales techniques
  • Develop your team for career growth and succession planning
  • Organize promotional activities for the hotel
  • Exhibit strong leadership to motivate and coach your team
  • Utilize analytical skills to address business challenges
  • Be organized and possess excellent planning abilities
  • Have knowledge of hotel property management systems

Mercure Box Hill Burford Bridge Hotel is committed to nurturing talent and driving performance.