Community Delivery Manager

2 weeks ago

Weston Favell, United Kingdom Evri Full time
Job Description

**Job Title:** Community Delivery Manager

**Job Summary:** We are seeking a highly skilled Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the successful delivery of parcels to our customers.

Key Responsibilities:

  • **Continuous Improvement:** Drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey using key reports and MI.
  • **Performance Measurement:** Measure and drive improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life to ensure customer and client satisfaction.
  • **Courier Engagement:** Keep enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention.
  • **Capacity Management:** Ensure the successful coverage of rounds through the interviewing, selecting and onboarding of couriers.
  • **Courier Motivation:** Motivate and engage self-employed couriers to ensure a high standard of customer service between the courier and end customer.
  • **Cost Leadership:** Drive financial control through cost control of courier fees and ad-hoc payments and asset management.
  • **Customer Resolution:** Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents.
  • **Relationship Management:** Manage the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
  • **Health and Safety:** Ensure safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.

Requirements:

  • **Qualifications:** Current UK Driving licence
  • **Knowledge & Experience:** Previous experience of coaching, supporting and motivating colleagues, problem solving and planning effective contingencies and solutions
  • **Technical & People Skills:** Customer Focused approach, competent negotiation skills, ability to adapt to different styles and behaviours

  • Multi Drop Delivery Driver

    4 months ago

    Weston-super-Mare, United Kingdom SVP DELIVERY LTD Full time

    SVP DELIVERY is a dynamic and innovative logistics and delivery service provider that specializes in efficient and reliable multi-drop delivery solutions. We are seeking a dedicated and skilled Multi-Drop Delivery Driver to join our team. As a Multi-Drop Delivery Driver, you will be responsible for efficiently and safely delivering goods to multiple...

  • Multi Drop Delivery Driver

    4 months ago

    Weston-super-Mare, United Kingdom SVP DELIVERY LTD Full time

    SVP DELIVERY is a dynamic and innovative logistics and delivery service provider that specializes in efficient and reliable multi-drop delivery solutions. We are seeking a dedicated and skilled Multi-Drop Delivery Driver to join our team. As a Multi-Drop Delivery Driver, you will be responsible for efficiently and safely delivering goods to multiple...

  • Community Delivery Manager

    3 weeks ago

    Lawrence Weston, United Kingdom Evri Full time

    About the RoleWe are seeking a highly skilled Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction through effective management of our self-employed and SE+ couriers in the final mile of the parcel journey.Key ResponsibilitiesDrive...

  • Executive Culinary Director

    2 weeks ago

    Weston Favell, United Kingdom Harvester Full time

    Job Summary:As the Head Chef at Harvester, you will be responsible for leading the culinary team in creating an exceptional dining experience for our guests. Your expertise and leadership skills will be essential in driving the success of our kitchen operations.Key Responsibilities:Develop and implement menus that showcase the freshest ingredients and...

  • Executive Culinary Director

    2 weeks ago

    Weston Favell, United Kingdom Harvester Full time

    Job Summary:As the Head Chef at Harvester, you will be responsible for leading the culinary team in creating an exceptional dining experience for our guests. Your expertise and leadership skills will be essential in driving the success of our kitchen operations.Key Responsibilities:Develop and implement menus that showcase the freshest ingredients and...

  • Tax Manager

    3 days ago

    Weston Favell, United Kingdom Addington Ball Recruitment Ltd Full time

    Unlock Your Tax Career PotentialElevate your tax expertise in a dynamic role that combines advisory acumen and technical tax challenges. A leading accountancy practice in Northampton seeks a Tax Manager to drive client relationships and deliver strategic tax advice.Key Responsibilities:Manage and nurture client relationships, ensuring seamless tax services...

  • Tax Manager

    3 days ago

    Weston Favell, United Kingdom Addington Ball Recruitment Ltd Full time

    Unlock Your Tax Career PotentialElevate your tax expertise in a dynamic role that combines advisory acumen and technical tax challenges. A leading accountancy practice in Northampton seeks a Tax Manager to drive client relationships and deliver strategic tax advice.Key Responsibilities:Manage and nurture client relationships, ensuring seamless tax services...

  • Executive Culinary Director

    2 weeks ago

    Weston Favell, United Kingdom Harvester Full time

    Job Summary:As the Head Chef at Harvester, you will be responsible for leading the culinary team in creating an exceptional dining experience for our guests. Your expertise and leadership skills will be essential in driving the success of our kitchen operations.Key Responsibilities:Develop and implement menu concepts that align with the company's vision and...

  • Executive Culinary Director

    2 weeks ago

    Weston Favell, United Kingdom Harvester Full time

    Job Summary:As the Head Chef at Harvester, you will be responsible for leading the culinary team in creating an exceptional dining experience for our guests. Your expertise and leadership skills will be essential in driving the success of our kitchen operations.Key Responsibilities:Develop and implement menu concepts that align with the company's vision and...

  • Executive Culinary Director

    3 weeks ago

    Weston Favell, United Kingdom Harvester Full time

    Job Summary:As the Head Chef at Harvester, you will be responsible for leading the culinary team in creating an exceptional dining experience for our guests. Your expertise and leadership skills will be essential in driving the success of our kitchen operations.Key Responsibilities:Develop and implement menus that showcase our brand's commitment to quality...

  • Executive Culinary Director

    2 weeks ago

    Weston Favell, United Kingdom Harvester Full time

    Job Summary:As the Head Chef at Harvester, you will be responsible for leading the culinary team in creating an exceptional dining experience for our guests. Your expertise and leadership skills will be essential in driving the success of our kitchen operations.Key Responsibilities:Develop and implement menus that showcase our brand's commitment to quality...

  • Executive Culinary Director

    3 weeks ago

    Weston Favell, United Kingdom Harvester Full time

    Job Summary:As the Head Chef at Harvester, you will be responsible for leading the culinary team to deliver exceptional dining experiences for our guests. Your expertise and leadership skills will be essential in creating a kitchen environment that is efficient, productive, and committed to excellence.Key Responsibilities:Train and develop your team to...

  • Executive Culinary Director

    2 weeks ago

    Weston Favell, United Kingdom Harvester Full time

    Job Summary:As the Head Chef at Harvester, you will be responsible for leading the culinary team to deliver exceptional dining experiences for our guests. Your expertise and leadership skills will be essential in creating a kitchen environment that is efficient, productive, and committed to excellence.Key Responsibilities:Train and develop your team to...

  • Tax Manager

    1 week ago

    Weston Favell, United Kingdom Addington Ball Recruitment Ltd Full time

    Unlock Your Tax Career PotentialElevate your tax career in a dynamic opportunity that combines advisory expertise with technical tax challenges. As a Tax Manager at Addington Ball Recruitment Ltd, you will be part of a nationally established accountancy practice based in Northampton, renowned for its commitment to clients and employees.About the RoleThis...

  • Tax Manager

    1 week ago

    Weston Favell, United Kingdom Addington Ball Recruitment Ltd Full time

    Unlock Your Tax Career PotentialElevate your tax career in a dynamic opportunity that combines advisory expertise with technical tax challenges. As a Tax Manager at Addington Ball Recruitment Ltd, you will be part of a nationally established accountancy practice based in Northampton, renowned for its commitment to clients and employees.About the RoleThis...

  • Senior Philanthropy Manager

    1 month ago

    Weston Favell, United Kingdom MND Association Full time

    Position OverviewAs a Major Gifts Officer, you will collaborate closely with the Philanthropy Manager to enhance and sustain a proactive major donor initiative. Key ResponsibilitiesYour primary focus will be on managing relationships with a diverse portfolio of major donors and potential supporters. You will ensure that these individuals are engaged with our...

  • Senior Retail Sales Development Manager

    2 weeks ago

    Weston Favell, United Kingdom BODYPOWER SPORTS LTD Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Retail Sales Development Manager to join our team at BODYPOWER SPORTS LTD. As a key member of our management team, you will be responsible for driving sales growth and revenue across our 11 retail stores in the UK, as well as through occasional EXPOs and pop-ups.Key ResponsibilitiesDevelop...

  • Senior Retail Sales Development Manager

    2 weeks ago

    Weston Favell, United Kingdom BODYPOWER SPORTS LTD Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Retail Sales Development Manager to join our team at BODYPOWER SPORTS LTD. As a key member of our management team, you will be responsible for driving sales growth and revenue across our 11 retail stores in the UK, as well as through occasional EXPOs and pop-ups.Key ResponsibilitiesDevelop...

  • Deployment Coordinator

    2 weeks ago

    Weston Favell, United Kingdom INFUSED SOLUTIONS LIMITED Full time

    About the RoleWe are seeking a highly skilled Deployment Coordinator to join our team at Infused Solutions Limited. As a key member of our expanding IT infrastructure team, you will play a crucial role in ensuring the smooth deployment of our systems and applications.Key ResponsibilitiesCoordinate the deployment of IT infrastructure projects, ensuring timely...

  • Deployment Coordinator

    2 weeks ago

    Weston Favell, United Kingdom INFUSED SOLUTIONS LIMITED Full time

    About the RoleWe are seeking a highly skilled Deployment Coordinator to join our team at Infused Solutions Limited. As a key member of our expanding IT infrastructure team, you will play a crucial role in ensuring the smooth deployment of our systems and applications.Key ResponsibilitiesCoordinate the deployment of IT infrastructure projects, ensuring timely...