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Customer Service Leader

2 months ago

Leeds, Leeds, United Kingdom World Duty Free - WDF Full time
{"h1": "Department Manager at World Duty Free - WDF", "p": "As a Department Manager at World Duty Free - WDF, you will play a crucial role in inspiring and driving the team to deliver an exceptional customer service experience. Your responsibilities will include leading, developing, and motivating the team to achieve their sales targets, focusing on delivering an exceptional customer service experience, and role modeling the shop floor positively. You will work collaboratively with your peers and the team of Customer Service Leaders to maximize department/category performance.

To be successful in this role, you will need experience in successfully managing a team within a retail customer service and sales environment, excellent interpersonal skills, and the ability to articulate in clear English to all levels of the organization. You will be customer-focused, able to engage and influence internal and external customers, self-motivated, passionate, enthusiastic, and an effective team member/leader.

World Duty Free - WDF will provide a full induction and comprehensive training to ensure the best start for you and your new role. You will work alongside experienced colleagues who will support your learning and encourage your growth and career development.

In addition, your benefits will include a company bonus scheme, employee assistance program, discounts on products for staff, family, and friends, travel discounts, free parking, pension scheme, and healthcare.

Our aim is for you to be part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Lead, develop, and motivate the team to achieve their sales targets
* Focus on delivering an exceptional customer service experience
* Role model the shop floor positively
* Work collaboratively with your peers and the team of Customer Service Leaders
* Maximise department/category performance

Key Requirements:

* Experience in successfully managing a team within a retail customer service and sales environment
* Excellent interpersonal skills and ability to articulate in clear English to all levels of the organization
* Customer-focused and able to engage and influence internal and external customers
* Self-motivated, passionate, enthusiastic, and an effective team member/leader

What We Offer:

* Full induction and comprehensive training
* Experienced colleagues who will support your learning and encourage your growth and career development
* Company bonus scheme
* Employee assistance program
* Discounts on products for staff, family, and friends
* Travel discounts
* Free parking
* Pension scheme
* Healthcare

Join us in our mission to deliver exceptional customer service and make a difference in the lives of our customers.

Apply now and take the first step towards a rewarding career with World Duty Free - WDF.

Contact us at [insert contact information] for more information.

We look forward to hearing from you"}