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Collections Specialist

2 months ago

Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled and motivated Collections Advisor to join our team at Frasers Group. As a Collections Advisor, you will play a critical role in reviewing accounts and contacting customers who have missed payments to discuss available financial options.

Key Responsibilities
  • Review customer accounts and identify opportunities for financial assistance
  • Communicate with customers to understand their financial situation and provide support to minimize arrears
  • Work within company guidelines to maintain high standards and provide excellent customer service
  • Build rapport with customers to ensure empathy and compassion are portrayed in a professional manner
Requirements
  • Experience in a financial services or customer service environment (beneficial but not essential)
  • Ability to work in a fast-paced, target-driven environment
  • Excellent communication and interpersonal skills
  • Ability to listen and build rapport quickly and effectively
  • High attention to detail and ability to remain calm under pressure
  • Self-motivated and able to work as part of a team
  • IT literate
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career progression and development
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A recognition and reward scheme for outstanding performance