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Business Systems Analyst
2 months ago
Job Summary
We are seeking a highly skilled Business Systems Analyst to join our team at Jigsaw24 Limited. As a key member of our Business Systems team, you will play a critical role in ensuring the effective delivery of our IT Service Management (ITSM) and Professional Services Automation (PSA) platforms.
Key Responsibilities
- Work closely with business stakeholders to define and prioritize requirements and enhancements for key systems.
- Manage Product Backlogs and enhancement roadmaps to align with business needs.
- Act as a bridge between business/operational stakeholders and technical IS/IT teams.
- Ensure that system workflows can support/deliver efficient operational processes for internal stakeholders, aligned to ITIL best practice.
- Work with relevant business stakeholders to define, capture, and validate requirements, make solution recommendations, and challenge assumptions.
- Analyze proposed system changes and solutions, assessing business impacts and assessing/mitigating associated risks.
- Support the testing and transitioning new system functionalities and processes into the business to maximize adoption and success.
- Support change management within the business and operational teams, helping to resolve issues and communicate the progress of system and process changes.
Requirements
- ServiceNow experience, especially modules such as Customer Service Management (CSM), IT Service Management (ITSM), and/or Field Service Management (FSM).
- ServiceNow Certified System Administrator (CSA) certification and/or experience.
- Working knowledge and experience of Agile system development methodologies.
- Understanding of ITIL aligned Service Management processes, and how ITSM platforms can support the effective delivery of these.
- Attention to detail, but also able to uplift and simplify complexity to help educate wider stakeholders.
What We Offer
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
- Travel to work loan
- Free on-site parking
- Unlimited bistro coffee and tea facilities
- Enhanced family-friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover