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Business Systems Analyst

2 months ago


Nottingham, Nottingham, United Kingdom Jigsaw24 limited Full time

Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at Jigsaw24 Limited. As a key member of our Business Systems team, you will play a critical role in ensuring the effective delivery of our IT Service Management (ITSM) and Professional Services Automation (PSA) platforms.

Key Responsibilities

  • Work closely with business stakeholders to define and prioritize requirements and enhancements for key systems.
  • Manage Product Backlogs and enhancement roadmaps to align with business needs.
  • Act as a bridge between business/operational stakeholders and technical IS/IT teams.
  • Ensure that system workflows can support/deliver efficient operational processes for internal stakeholders, aligned to ITIL best practice.
  • Work with relevant business stakeholders to define, capture, and validate requirements, make solution recommendations, and challenge assumptions.
  • Analyze proposed system changes and solutions, assessing business impacts and assessing/mitigating associated risks.
  • Support the testing and transitioning new system functionalities and processes into the business to maximize adoption and success.
  • Support change management within the business and operational teams, helping to resolve issues and communicate the progress of system and process changes.

Requirements

  • ServiceNow experience, especially modules such as Customer Service Management (CSM), IT Service Management (ITSM), and/or Field Service Management (FSM).
  • ServiceNow Certified System Administrator (CSA) certification and/or experience.
  • Working knowledge and experience of Agile system development methodologies.
  • Understanding of ITIL aligned Service Management processes, and how ITSM platforms can support the effective delivery of these.
  • Attention to detail, but also able to uplift and simplify complexity to help educate wider stakeholders.

What We Offer

  • 26 days holiday
  • Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
  • Travel to work loan
  • Free on-site parking
  • Unlimited bistro coffee and tea facilities
  • Enhanced family-friendly policies
  • Pension scheme
  • Electric Vehicle scheme
  • Life cover