Major Incident Resolution Specialist
7 days ago
**Job Summary**
Adria Solutions is seeking a highly skilled Major Incident Manager to join our team. As a key member of our IT service management team, you will be responsible for overseeing major incident processes to ensure swift resolution and minimal business disruption.
**Key Responsibilities:**
- Incident Coordination: Lead and manage responses to major incidents, ensuring minimal service disruption.
- Process Management: Develop and improve the incident management process aligned with ITIL best practices.
- Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions.
- Stakeholder Communication: Provide timely updates to internal and external stakeholders.
- Reporting: Track KPIs and generate reports on incident trends and resolutions for senior management.
- IT Service Management: Ensure robust IT service management and business continuity processes.
**Requirements:**
- Experience: Strong background in IT service management, particularly in major incident management and ITIL best practices.
- Skills: Experience with incident tracking tools (preferably ServiceNow), excellent communication skills, and a balance of strategic vision and operational execution.
- Certification: ITIL advanced certification or equivalent.
**Benefits:**
- Competitive salary based on experience
- Bonus: 10% of base salary
- Comprehensive package including flexible paid time off, private medical cover, and more.
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