Major Incident Resolution Specialist

7 days ago


StratforduponAvon, Warwickshire, United Kingdom Adria Solutions Full time

**Job Summary**

Adria Solutions is seeking a highly skilled Major Incident Manager to join our team. As a key member of our IT service management team, you will be responsible for overseeing major incident processes to ensure swift resolution and minimal business disruption.

**Key Responsibilities:**

  • Incident Coordination: Lead and manage responses to major incidents, ensuring minimal service disruption.
  • Process Management: Develop and improve the incident management process aligned with ITIL best practices.
  • Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions.
  • Stakeholder Communication: Provide timely updates to internal and external stakeholders.
  • Reporting: Track KPIs and generate reports on incident trends and resolutions for senior management.
  • IT Service Management: Ensure robust IT service management and business continuity processes.

**Requirements:**

  • Experience: Strong background in IT service management, particularly in major incident management and ITIL best practices.
  • Skills: Experience with incident tracking tools (preferably ServiceNow), excellent communication skills, and a balance of strategic vision and operational execution.
  • Certification: ITIL advanced certification or equivalent.

**Benefits:**

  • Competitive salary based on experience
  • Bonus: 10% of base salary
  • Comprehensive package including flexible paid time off, private medical cover, and more.


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