Complaints Resolution Specialist

5 days ago


StratforduponAvon, Warwickshire, United Kingdom Robert Walters Full time

Job Summary:

We are seeking a skilled Complaints Handler to join our team at Robert Walters. As a Complaints Handler, you will be responsible for providing exceptional service to new and existing clients, resolving service issues, and promoting the benefits of our products and services.

Key Responsibilities:

  • Take ownership of all service issues, identifying the root cause and offering suitable resolutions
  • Record accurate details of any service issues in our CRM system for reporting purposes
  • Handle technical and compliance-related complaints, ensuring that all procedures are followed accurately
  • Identify and proactively contact 'at risk' clients to promote the benefits of our products and services
  • Provide feedback to sales and service agents to improve efficiencies and promote best practice
  • Improve client sentiment and online reputation by proactively contacting dissatisfied users

Requirements:

  • Proven complaints handling experience, ideally in a B2B environment
  • Soft sales skills, including the ability to handle objections and make recommendations based on client needs
  • Excellent listening skills, enabling effective communication with clients of varying technical abilities
  • Ability to work in a fast-paced environment and adapt to change
  • Responsibility for own product knowledge

About Our Company:

Our client is a leading software provider, powered by HR, health & safety, and legal experts. They are on a mission to transform people management for businesses and have been making life easier for employers since 2015 with their range of innovative software. They provide HR, H&S, and business support to over 95,000 businesses globally.



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