Duty Manager

2 months ago

London, Greater London, United Kingdom The Standard Hotel Full time

About The Standard Hotel

The Standard Hotel is a world-renowned hospitality brand known for its vibrant cultural scene and commitment to delivering exceptional guest experiences. As a Duty Manager, you will be part of a dynamic team that brings our hotel to life, engaging with guests and creating unforgettable moments.

Your Role

As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel's front desk, guest services, and guest experience teams. Your key responsibilities will include:

  • Operational Excellence: Ensure seamless day-to-day operations, managing guest requests, and resolving any issues that may arise.
  • Leadership and Team Management: Lead and motivate your team to deliver exceptional service, providing guidance and support when needed.
  • Flexibility and Adaptability: Be prepared to adapt to changing situations, from peak periods to unexpected events, and demonstrate a proactive approach to problem-solving.

Requirements

To succeed in this role, you will need:

  • Experience: Several years of experience in a senior front office role in the hospitality industry, preferably in a luxury boutique hotel or large hotel chain.
  • Skills: Proactivity, stellar decision-making skills, ability to deliver top-notch service consistently, training and coaching abilities, and expertise in hotel management systems.

What We Offer

The Standard Hotel offers a range of benefits, including:

  • Accommodation Service Charge & Commission incentive Schemes
  • Prorata - 28 Days Holiday, rising to 33 Days with service
  • Meals on Duty
  • Pension Scheme
  • Life Assurance (2 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • Employee & Family Rates across all Standard and Bunkhouse properties
  • In-house Experience Programme
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to £1,000
  • Tuition Aid Scheme & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme
  • Social Committee with regular monthly social activities

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