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IT Support Specialist

2 months ago

Bath, Bath and North East Somerset, United Kingdom Adecco Full time
Job Title: 1st Line Support Engineer

Are you a skilled IT professional looking for a new challenge? We have an exciting opportunity for a 1st Line Support Engineer to join our team at Adecco.

About the Role:

We are seeking a highly motivated and organized individual to provide first-line technical support for our clients. As a 1st Line Support Engineer, you will be responsible for resolving technical issues, providing guidance, and ensuring smooth operation of our IT services.

Key Responsibilities:
  • Provide first-line technical support for IT and Audio Visual equipment, software, and services
  • Ensure smooth operation of the IT Delivery & Operations Service Desk
  • Provide field support for IT and Audio Visual equipment, software, and services
  • Assist with the deployment of standard end-user compute devices
  • Perform proactive maintenance and replacement of AV equipment
  • Support for University Events and Hybrid Events and Teaching
Requirements:
  • Strong technical skills and knowledge of IT and Audio Visual equipment, software, and services
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with Topdesk, Nagios, BeyondTrust Remote Support, and other technology stack
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and organized individual with a passion for IT, we encourage you to apply for this exciting opportunity.