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Senior Site Operations Manager

3 months ago

Huntingdon, Cambridgeshire, United Kingdom North West Anglia NHS Foundation Trust Full time

Job Overview

We are pleased to present an exceptional opportunity to become a part of our Trust as a Senior Site Operations Manager. We seek a driven individual who will oversee and guide our Site teams while also providing assistance to the broader Trust. The ideal candidate will be a Health Care Professional with extensive management experience and a comprehensive understanding of Capacity and Flow management, alongside the capability to facilitate discharge processes and reduce the length of stay in our facilities, all while prioritizing optimal patient care quality.

Key Responsibilities

The Senior Site Operations Manager will collaborate closely with Site Management to ensure the effective execution of operations within the Capacity and Flow Corporate Business Unit (CBU), aligning with the multidisciplinary strategy and vision that supports the achievement of the Trust's objectives.

Specifically, the incumbent will be tasked with delivering senior professional, operational, and strategic clinical leadership to the site operations team, guiding and developing this team to ensure 24/7 patient placement across the organization. The Senior Site Operations Manager will actively support initiatives aimed at reducing Length of Stay and will work in partnership with divisional teams to minimize patient delays within the organization.

The role will involve proactively managing patient flow from the point of admission through to discharge, coordinating with relevant clinical teams and divisions as necessary to mitigate delays and resolve flow challenges. This position will function as 'Silver on site' during daytime hours and will work in close collaboration with Silver on Call colleagues in accordance with established escalation protocols. The Senior Site Operations Manager will represent the Trust with external partners at a tactical/silver level and will serve as the primary point of contact for system partners during operational hours. The incumbent will cultivate strong working relationships with clinical teams throughout the Trust and will act as a deputy for the Head of Site Operations as needed.

About Our Organization

We are committed to promoting diversity and inclusivity within our workforce and warmly encourage applications from individuals of all backgrounds, particularly those from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as candidates from our local area.

In line with our commitment to supporting our employees, we offer a variety of benefits, including:

  • Generous annual leave starting at 27 days, increasing to 29 days after five years of service and 33 days after ten years of service, in addition to national Bank Holidays (pro-rata for part-time staff);
  • Membership in the NHS Pension Scheme;
  • Flexible working arrangements;
  • Enhanced hourly rates for unsociable hours, including night shifts, weekends, and bank holidays;
  • Opportunities for professional development and training to facilitate career progression;
  • Wellbeing support and initiatives to foster a healthy work environment;
  • Access to our in-house physiotherapy services;
  • On-site canteens providing subsidized meals;
  • Subsidized staff parking (currently complimentary);
  • Free Stagecoach Bus Travel to and from work within designated areas.

We strive to cultivate a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive impact in our community.

Job Responsibilities

For further details regarding this role, please refer to the attached comprehensive Job Description and Person Specification.

Person Specification

Qualifications

Essential

  • Relevant Master's degree or First degree along with a management qualification, MBA, or equivalent experience in a similar role.
  • Health Care Professional with appropriate professional registration.
  • Evidence of ongoing professional development.

Desirable

  • Project management qualification.

Experience

Essential

  • Significant recent general management experience within the NHS, with responsibilities encompassing operational matters, including staff management, budget oversight, performance targets, and discharge arrangements.
  • Proven track record of achieving key targets, including quality and financial objectives, with a commitment to continuous service improvement.
  • Demonstrated experience in successful change management and service redesign.
  • Evidence of the ability to assess operational demand and develop suitable capacity in response.
  • Experience in effectively implementing policies and procedures within a healthcare setting.
  • Proven ability to manage patient and staff concerns, complaints, and incident audits.
  • Experience in training, coaching, and mentoring multidisciplinary staff.
  • Experience in successfully delivering operational outcomes against cost improvement initiatives.

Knowledge and Skills

Essential

  • Comprehensive understanding of statutory obligations, including CQC standards and compliance requirements, as well as other statutory and regulatory frameworks related to healthcare provision.
  • Knowledge of NHS reporting frameworks, including compliance with performance targets and effective pathway management.
  • Familiarity with local policies and procedures, along with evidence of actions taken to drive compliance and uphold high standards.
  • Understanding of the NHS operating environment and associated commissioning contracts.
  • Ability to negotiate and persuade teams and individuals at all levels to achieve their objectives.
  • Capacity to prioritize workloads, manage time effectively, and deliver against objectives while operating under significant pressure.