Customer Service Representative
5 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Specialist at our Audi dealership in Solihull.
Key Responsibilities:
- Dealing with customer inquiries and resolving issues in a professional and timely manner
- Booking customers' vehicles into the dealership for service or repairs
- Accurately inputting customer details into our system
- Increasing customer retention and satisfaction through excellent communication and organizational skills
- Contacting prospective customers to upsell products and services
- Initiating and resolving customer complaints in a professional manner
About You:
- Customer-focused with excellent communication and organizational skills
- Self-motivated and target-driven with a strong work ethic
- Able to work independently or as part of a team
- Ability to use your own initiative to provide exceptional customer service
- Smart and presentable with an outstanding telephone manner
- Competent in using Microsoft Office
What We Offer:
- 33 days' holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas, and holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer, and professional qualifications
- Company Events
About Listers:
Listers Group is one of the largest privately and family-owned motor retailer groups in the UK, with a reputation for excellence and a commitment to our employees' success.
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