Service Manager, Harrogate

17 hours ago


Harrogate, North Yorkshire, United Kingdom The Avalon Group Full time
Service Manager Opportunity

Avalon, a leading provider of innovative services to people with disabilities, is seeking an experienced Service Manager to join our team in Harrogate.

As a Service Manager, you will play a key role in the running of our established Harrogate service, working closely with our Locality Manager (Registered Manager) to ensure the delivery of high-quality care and support to our customers.

Key Responsibilities:
  • Manage a team of Support Workers across Harrogate, Knaresborough, and Ripon, ensuring that care and support arrangements meet customer needs and outcomes.
  • Ensure the service is compliant with regulatory authorities and Avalon's quality assurance framework, including completion of finance and medication audits.
  • Assess and develop new packages, reviewing and maintaining existing packages to ensure support arrangements meet customer needs and outcomes.
  • Continuously improve services offered by Avalon by working positively with families and developing good relationships with service commissioners and care managers.
Requirements:
  • Demonstrable management experience in social care and line managing a team.
  • Ability to interpret and apply CQC fundamental standards of quality and safety.
  • Excellent IT skills.
  • Valid car driver's license with use of a vehicle for business purposes.
  • Flexibility to work from our office and within local services.
  • Ability to work flexibly and participate in the out-of-hours on-call service.
What We Offer:

Award-winning specialist training programmes to further develop your skills and knowledge, and a generous benefits package including discounts at high street retailers, gym memberships, and health cash plan, employee assistance scheme, and up to 30 days leave entitlement.

Appointment will be subject to an enhanced Disclosure and Barring Certificate (cost of the DBS will be covered by Avalon).



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