Aftersales Engineer Position

1 day ago

Nottingham, Nottingham, United Kingdom Orion Electrotech Full time

Aftersales Engineer Opportunity

Orion Electrotech is seeking an experienced Aftersales Engineer to join their team. The successful candidate will be responsible for maintaining regular contact with customers, ensuring excellent customer service, and understanding their business needs.

Responsibilities:

  • Maintain regular contact with customers to ensure excellent customer service and understanding their business needs.
  • Manage expectations, demands, and customer complaints.
  • Offer customers access to spare parts, service contracts, call out/breakdown cover, and obsolescence support.
  • Produce clear and accurate quotations using the business software system.
  • Ensure all orders are handled and processed promptly.
  • Focus on achieving service excellence.
  • Work with the wider teams within the business to support the sales strategy to deliver growth within aftersales.
  • Liaise with the design, procurement, and production teams to ensure customer satisfaction and on-time delivery is achieved.
  • Attend and participate in weekly production & resource meetings as the Aftersales Engineer.
  • As required, provide role-appropriate support to the business and/or wider team(s) with various Ad-Hoc tasks.
  • Develop and maintain contact with target key customers at all levels.
  • Generate & maintain reports weekly and annually, providing statistical data on enquiry and order number quantities, margin, and other pertinent data to identify trends for future business generation.
  • Identify and review working practices to enhance and develop a process that ensures a consistent and effective level of service.
  • Implement and control strategy for generation of new aftersales leads using direct telephone calls, mailshots, E-shots, in conjunction with the Sales & Marketing Department.
  • Identify & suggest improvement ideas.

Requirements:

  • Experience within an aftersales role within an engineering environment.
  • Attitude that promotes teamwork.
  • Degree Standard or equivalent.
  • Full UK driver's license.
  • Able to understand and interpret technical drawings and information using AutoCAD/Solid Edge or 3D software (SolidWorks or equivalent).
  • Fully competent with key MS Office Software (Word, Excel, PowerPoint, and Outlook).

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