Customer Service Representative

4 weeks ago


York, York City, United Kingdom Charterhouse Recruitment Services Full time
Customer Service Executive

We are seeking a highly motivated and customer-focused individual to join our Customer Support team as a Customer Service Executive. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their luxury experiences are met with the highest level of quality and satisfaction.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Process bookings and resolve queries in a professional and courteous manner.
  • Collaborate with the administration team to ensure seamless customer experience.
  • Arrange travel and hotel requirements to enhance customer experiences.
  • Conduct mobility checks and arrange visas as required.
Requirements:
  • Proven experience in a customer service environment.
  • Strong desire to deliver exceptional customer experiences.
  • Excellent verbal and written communication skills.
  • Able to develop strong relationships with customers and colleagues.
  • Strong attention to detail and ability to work to tight deadlines.
  • Engaging and enthusiastic interest in travel and leisure.
  • Creative problem-solving skills.
  • Good time management and prioritization skills.
What We Offer:
  • Competitive salary up to £24,380.
  • Full-time position with flexible working hours.
  • 12-month fixed-term contract with potential for permanent role.
  • Pension scheme.
  • Great location in York city centre with easy access to public transportation.

At Charterhouse Recruitment Services, we are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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