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Shift Manager

2 months ago

Ramsgate, Kent, United Kingdom Cobra Coffee - Starbucks Franchisee Full time
About the Role

Cobra Coffee, a Starbucks UK franchised partner, is seeking a skilled Shift Manager to join our team. As a Shift Manager, you will be responsible for leading a team of baristas to deliver exceptional customer service and create a positive work environment.

Key Responsibilities
  • Lead Shift Operations: Run shifts with a focus on customer satisfaction, ensuring a seamless experience for our customers.
  • Coach and Develop Team Members: Provide guidance and support to your team to help them grow and develop in their roles.
  • Manage Store Operations: Oversee store operations during scheduled shifts, including opening and closing duties, to ensure a smooth and efficient service.
  • Ensure Quality and Safety: Maintain high standards of quality and safety in all aspects of store operations, including food and beverage preparation, cash handling, and customer service.
  • Drive Sales and Growth: Identify opportunities to drive sales and growth, working closely with the Store Manager to achieve business objectives.
What We Offer
  • Competitive Salary and Benefits: Enjoy a competitive salary and benefits package, including 28 days holiday a year and free drinks and discounted food when on shift.
  • Opportunities for Growth and Development: Take advantage of comprehensive training and development opportunities to help you grow and succeed in your career.
  • Collaborative and Supportive Team Environment: Join a team that values collaboration, respect, and open communication, where you will be supported and encouraged to succeed.
Requirements
  • Previous Coaching or Supervisory Experience: Have previous experience in a coaching or supervisory role, preferably in a customer-facing environment.
  • Excellent Communication and Leadership Skills: Possess excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Ability to Work Flexibly: Be able to work flexibly, including early mornings, evenings, and weekends, to meet the needs of the business.