Hotel Concierge

4 weeks ago

London, Greater London, United Kingdom Royal Lancaster London Full time
About the Role

We are seeking a highly skilled and enthusiastic Concierge to join our team at the Royal Lancaster London. As a Concierge, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

Key Responsibilities
  • Coordinate the work of the Front of House Luggage Porters and Doormen to ensure smooth guest arrivals and departures.
  • Assist in departmental training of new team members and ensure that all relevant system usage and hotel standards are being explained.
  • Provide guests with information on city maps, directories, restaurants, and other local attractions.
  • Handle groups, organize porterage and room drops, and establish rapport with frequent visitors.
  • Maintain effective systems for the safekeeping, pick-up, and delivery of guest mail, parcels, and messages.
What We Offer

As a member of our team, you will enjoy a range of benefits, including:

  • Pension scheme with company contributions
  • 50% discount in all our restaurants and Spa's across our properties
  • Team member and Friends & Family rates across our properties
  • Extensive discounts on our benefits platform
  • Access to private medical insurance
  • Support through development plans, apprenticeships, and management development programmes
  • Interest-free season ticket loan
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing
  • Bike to work scheme
  • Recommend a Friend incentive
  • Complimentary laundry
  • Free meals on duty
  • Opportunity to join our taskforces to contribute to business focuses, community, and environment
  • Employee recognition schemes and Social Committee events
About Us

We are a proud member of the Preferred Hotels & Resorts group and have been recognized as one of the happiest hotels in London. We are committed to providing exceptional service and creating memorable experiences for our guests.

We are an equal opportunities employer and welcome applications from all qualified candidates. All applicants must be legally eligible to work in the UK.

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