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Customer Retention Specialist

2 months ago

Barnet, Greater London, United Kingdom CITRUS CONNECT LTD Full time
{"title": "Retention Executive", "description": "Unlock Career Growth with Citrus Connect LTD

Join our team of innovative professionals at Citrus Connect LTD, a leading provider of educational technology solutions. As a Retention Executive, you will play a pivotal role in driving customer satisfaction and revenue growth in the SaaS education sector.

About the Role

We are seeking a results-driven individual with a strong background in telesales or customer retention within the SaaS industry. Your tenacity and resilience will be essential in overcoming challenges and securing customer loyalty.

Key Responsibilities
  • Engage with SaaS customers who have initiated cancellations, propose tailored solutions, and retain their business.
  • Proactively reach out to lapsed customers, understand their reasons for leaving, and work to win them back.
  • Upgrade customers to higher-value SaaS products that better meet their needs and transition legacy contracts to new solutions.
  • Maintain a deep understanding of our SaaS product portfolio to effectively demonstrate software solutions and convey their value.
What We Offer

As a valued member of our team, you will enjoy:

  • Competitive earnings: £25,000 to £35,000 base salary, plus an uncapped OTE of £20,000.
  • Professional growth: Extensive learning and development opportunities to support your career.
  • Flexible working: Hybrid working model with 3+ days in the office.
  • Generous benefits: 25-30 days leave, 5% pension contribution, healthcare cash plan, and life assurance.

We are committed to creating a collaborative environment that fosters continuous learning and development. If you are a strategic thinker with excellent communication and negotiation skills, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}