Customer Service Director
3 weeks ago
We are Future, a global media company with a passion for delivering high-quality content and innovative technology. As a Customer Service Manager, you will play a key role in ensuring our customers receive exceptional service through trend analysis and recommendations for improvement.
Key Responsibilities- Lead a team of customer service professionals to provide timely and effective support to customers.
- Analyze customer contact data to identify trends and areas for improvement.
- Develop and implement strategies to enhance the customer experience and improve service quality.
- Collaborate with stakeholders to ensure seamless communication and resolution of customer issues.
- Manage and analyze data to inform business decisions and drive growth.
- A competitive salary of £35,000.
- A hybrid working arrangement with three days in the office and two days from home.
- Uncapped leave to manage your workload and time effectively.
- A share of our profits through a bonus scheme.
- Opportunities for professional growth and development.
We are a dynamic and inclusive company with a passion for innovation and excellence. We believe in empowering our employees to make a meaningful impact and contribute to our success.
We are committed to creating a workplace that is free from bias and discrimination, where everyone feels valued and respected.
Please let us know if you require any reasonable adjustments to ensure an inclusive recruitment process.
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Customer Service Director
3 weeks ago
Cardiff, Cardiff, United Kingdom Future Publishing Full timeAbout the RoleWe're seeking a seasoned Customer Service Manager to join our team at Future Publishing. As a key member of our service delivery team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesLead a team of customer service professionals, providing guidance and support to ensure high-quality...
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Customer Service Director
2 weeks ago
Cardiff, Cardiff, United Kingdom Future Publishing Full timeWe are Future, a global media company with a passion for innovation and excellence. Our goal is to connect people to their passions through high-quality content and cutting-edge technology.As a Customer Service Manager, you will play a key role in ensuring that our customers receive a world-class service experience. You will be responsible for analyzing...
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Customer Service Director
3 hours ago
Cardiff, Cardiff, United Kingdom Future Publishing Full timeWe are Future, a global media company with big goals and the talent to bring them to life. Our company culture is built on diversity, inclusion, and a commitment to excellence. We connect people to their passions through high-quality content and innovative technology.As a Customer Service Manager, you will play a key role in ensuring our customers receive a...
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Customer Resolution Director
2 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the Role:At Starling Bank, we're committed to delivering exceptional customer experiences. As our Director of Customer Resolution, you'll play a critical role in ensuring we meet the highest standards of customer satisfaction. This is a strategic position that requires a deep understanding of complaints handling processes in a regulated environment.Key...
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Customer Service Director
1 month ago
Cardiff, Cardiff, United Kingdom Accessorize Stores Full timeJob SummaryWe are seeking a highly motivated and experienced Store Manager to join our team at Accessorize Stores. As a Store Manager, you will be responsible for leading a team of sales associates and ensuring that the store is delivering an exceptional customer experience. You will be responsible for driving sales growth, managing store operations, and...
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Customer Service Director
1 month ago
Cardiff, Cardiff, United Kingdom Accessorize Stores Full timeJob SummaryWe are seeking a highly motivated and experienced Store Manager to join our team at Accessorize Stores. As a Store Manager, you will be responsible for leading a team of sales associates and ensuring that the store is delivering an exceptional customer experience. You will be responsible for driving sales growth, managing store operations, and...
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Customer Service Representative
4 weeks ago
Cardiff, Cardiff, United Kingdom Eakin Healthcare Group Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Advisor to join our team at Eakin Healthcare Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our patients, ensuring their needs are met in a timely and efficient manner.Key ResponsibilitiesProcess customer...
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Customer Service Representative
4 weeks ago
Cardiff, Cardiff, United Kingdom Eakin Healthcare Group Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Advisor to join our team at Eakin Healthcare Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our patients, ensuring their needs are met in a timely and efficient manner.Key ResponsibilitiesProcess customer...
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Customer Service Representative
2 days ago
Cardiff, Cardiff, United Kingdom United Parcel Service of America, Inc Full time["Job Description:At United Parcel Service of America, Inc., we are seeking a skilled Clerk-Front Desk to join our team. As a key member of our front-line staff, you will be the first point of contact for our customers, providing a warm and welcoming experience.Responsibilities:Field customer concerns and queries in a professional and courteous...
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Customer Service Director
4 weeks ago
Cardiff, Cardiff, United Kingdom Accessorize Stores Full timeAbout the RoleWe are seeking a highly skilled and motivated Store Manager to join our team at Accessorize Stores. As a Store Manager, you will be responsible for driving the overall performance of the store, managing and developing your team, and delivering an exceptional customer experience.Key ResponsibilitiesDrive Store Performance: Manage and develop...
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Customer Service Director
4 weeks ago
Cardiff, Cardiff, United Kingdom Accessorize Stores Full timeAbout the RoleWe are seeking a highly skilled and motivated Store Manager to join our team at Accessorize Stores. As a Store Manager, you will be responsible for driving the overall performance of the store, managing and developing your team, and delivering an exceptional customer experience.Key ResponsibilitiesDrive Store Performance: Manage and develop...
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Customer Service Representative
4 weeks ago
Cardiff, Cardiff, United Kingdom Eakin Healthcare Group Full timeAbout Eakin Healthcare GroupWe are a leading healthcare company dedicated to providing innovative solutions for patients with ostomy, respiratory, and surgical needs. Our mission is to put patients at the heart of everything we do.About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will...
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Customer Service Representative
4 weeks ago
Cardiff, Cardiff, United Kingdom Eakin Healthcare Group Full timeAbout Eakin Healthcare GroupWe are a leading healthcare company dedicated to providing innovative solutions for patients with ostomy, respiratory, and surgical needs. Our mission is to put patients at the heart of everything we do.About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Cardiff, Cardiff, United Kingdom Digital Health and Care Wales Full timeAbout the RoleWe are seeking a highly experienced and skilled Associate Director of Enterprise Service Management to join our Operations Directorate. The successful candidate will be responsible for leading the development and implementation of our enterprise service management practice, driving operational excellence across our suite of products and...
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Customer Resolution Director
3 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Resolution to join our Complaints Management team at Starling Bank. As a key member of our team, you will be responsible for strategically leading the complaints department and ensuring that we deliver good outcomes for our customers.Key ResponsibilitiesDevelop and maintain...
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Customer Resolution Director
3 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Resolution to join our Complaints Management team at Starling Bank. As a key member of our team, you will be responsible for strategically leading the complaints department and ensuring that we deliver good outcomes for our customers.Key ResponsibilitiesDevelop and maintain...
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Customer Resolution Director
3 weeks ago
Cardiff, Cardiff, United Kingdom Starling Bank Full timeAbout the Role:We are seeking a highly skilled Customer Resolution Director to join our Complaints Management team at Starling Bank. As a key member of our team, you will be responsible for strategically leading the complaints department and ensuring that we deliver good outcomes for our customers.Key Responsibilities:Develop and maintain the complaints...