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Energy Expert

2 months ago

Hartlepool, Hartlepool, United Kingdom Utilita Energy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Retail Hub team as an Energy Expert. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers in the Hartlepool area.

Key Responsibilities
  • Provide face-to-face, telephony, and live chat support to customers
  • Use our in-house CRM system to resolve customer inquiries and issues
  • Top up customers' gas and electric meters
  • Share energy efficiency tips and tricks with customers
  • Handle PayPoint and Payzone transactions
  • Work towards sales and service goals
  • Sell our fantastic products to customers
  • Collaborate with local charities and organisations
What We Offer
  • Bonus scheme with personal and business elements
  • Career progression opportunities
  • Win tickets to shows and sporting events
  • 25 days annual leave plus bank holidays
  • Access to wellbeing and health care schemes
  • Employee Assistance Programme
  • Exclusive packages and discounts
  • Paid volunteering day and fund-raising opportunities
About Us

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to our award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household.

We are committed to our operations being net zero by 2030 and believe in educating customers on the cleanest and greenest ways to use energy. Our core values are Fairness, Smart, and Sustainability.