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Hotel Operations Manager

2 months ago


Newton Aycliffe, Durham, United Kingdom Redworth Hall Hotel Full time

About Us:

Redworth Hall Hotel is a stunning 17th-century Jacobean Manor House, with 26 acres of beautifully landscaped grounds, 143 luxurious bedrooms, 'The Retreat' fitness and wellness facilities, and versatile function spaces accommodating up to 250 guests, making it the perfect destination for business, leisure, or wedding celebrations.

About the Role:

As a pivotal member of our leadership team, you will play a key role in driving the success of our hotel by:

  • Establishing clear performance goals and inspiring, leading, and coaching a team of over 150 professionals to deliver exceptional results.
  • Driving operational excellence in every aspect of our business.
  • Ensuring the highest standards of safety for our guests and staff.
  • Embedding and bringing to life our tools and initiatives that drive the best possible guest experience.

About You:

We are seeking an inspiring leader with a genuine passion for hospitality, a proven track record in operations, and a desire to take our hotel to the next level. You will be:

  • A guest-centric individual who understands the importance of delivering exceptional experiences.
  • Innovative, creative, and excited by the opportunity to drive change and improvement.
  • A sociable and approachable leader who inspires loyalty and commitment from your team.
  • Effective in time management, organized, and comfortable working in a fast-paced environment.
  • An empathetic individual who builds strong relationships with both your team and our guests.
  • Resilient and able to remain calm under pressure, with a positive attitude and a can-do approach.

What's in it for You:

  • A competitive remuneration package.
  • Access to our company bonus scheme.
  • A comprehensive pension plan.
  • A range of ancillary benefits typical of the hospitality industry.