Senior Sales Support Specialist

2 weeks ago

London, Greater London, United Kingdom Cranleigh STEM, Sustainability & SHEQ Recruitment Full time
Job Overview

Cranleigh STEM, Sustainability & SHEQ Recruitment is seeking a highly skilled Senior Sales Support professional to join our client, a leading pharmaceutical company. As a key member of the sales team, you will play a vital role in supporting the sales process, ensuring seamless customer interactions, and driving business growth.

Key Responsibilities
  • Process customer enquiries and generate quotations within the required timeframes.
  • Collaborate with other departments to ensure efficient processing of work enquiries and production of quotations, price confirmations, and price lists.
  • Analyse quotation metrics and produce reports to support Business Development activities.
  • Maintain client information on the CRM system and identify business opportunities based on client contact and information.
  • Develop and maintain relationships with new and existing clients, ensuring excellent customer service at all times.
  • Identify quotation process improvements and assist with the planning, testing, and implementation of improvements.
  • Support the Business Development Manager in the development and implementation of Business Development and Marketing initiatives.
  • Carry out client surveys, analyse the results, and produce reports to support Business Development activities.
Requirements
  • Proven experience and understanding of analytical chemistry techniques, particularly as they relate to the pharmaceutical industry.
  • BSc or equivalent in Chemistry or a related scientific field.
  • Proven experience in the laboratory and competent in the use of the PhEur and USP.
  • Experience working in a customer relations environment and excellent communication, negotiation, and leadership skills.
  • Proficiency in Microsoft Office suite, CRM, and LIMS software.
  • Quotation administration within the pharmaceutical or contract testing industry.
What We Offer

Cranleigh STEM, Sustainability & SHEQ Recruitment offers a competitive salary, benefits, and a permanent position with opportunities for growth and development.

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