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Customer Service Leader
2 months ago
**Job Summary**
Artisan People Group is seeking an experienced Store Manager to lead our store in Leeds. As a key member of our team, you will be responsible for overseeing all aspects of the store's business, including stock management, operations, and customer service.
**Key Responsibilities**
- Manage the day-to-day operations of the store, including staff supervision and customer service.
- Drive sales growth and meet company objectives through effective inventory management and visual merchandising.
- Develop and implement local commercial strategies to increase foot traffic and sales.
- Complete weekly reports, payroll, and other administrative tasks.
- Organize and support in-store events and field events to promote the brand and partner with local businesses.
- Recruit, develop, and mentor a team of sales associates, focusing on training and education.
- Provide exceptional customer service and maintain high standards of customer experience.
- Use initiative and be proactive in identifying opportunities to improve store performance.
- Lead by example and support team members with daily tasks.
- Maintain company standards and ensure high standards of housekeeping, cleanliness, and visual merchandising.
- Lead training sessions for current and new team members.
- Identify opportunities to contribute to the wellbeing of people and planet, and participate in fundraising events and brand partnerships.
- Lead and champion community initiatives, providing inspiration and opportunities for volunteering and community engagement.
- Take responsibility for Health & Safety issues and ensure correct action is taken.
- Perform other reasonable duties as requested by your Line Manager.
**Requirements**
We are seeking a passionate and motivated individual with a minimum of 2 years of experience managing a standalone store, preferably in the health and beauty industry. You should be a confident communicator with excellent MS Office, Excel, and Sharepoint skills. Strong leadership and teamwork skills are essential, as you will work collaboratively with cross-functional teams and treat everyone with honesty, kindness, and respect.
This role requires a self-starter with impeccable standards, a keen eye for detail, and the ability to thrive in a fast-paced retail environment, including weekends and evenings. You should possess positive energy and a desire to coach others and help them achieve their full potential, while motivating them with your passion for customer service.
