Senior Technical Implementation Specialist
1 month ago
LexisNexis Risk Solutions is a leading provider of risk assessment solutions. Our Business Services vertical offers a range of solutions to help businesses drive revenue growth, maximize operational efficiency, and improve customer experience.
About our Team:
You will be part of an international team delivering implementations for LexisNexis Risk Solutions clients. Our team is dedicated to providing exceptional service and support to our clients.
About the Role:
As a senior consultant, you will be responsible for delivering installs and configuring Fircosoft applications to meet client requirements. You will also provide technical training and transfer of knowledge to ensure a smooth implementation process.
Key Responsibilities:
- Project management: Ensure project work is well-defined, and changes to requirements are managed. Track and resolve issues in a timely manner, ensuring customer satisfaction throughout the engagement.
- Product implementation: Oversee the planning, development, and installation of Fircosoft products to meet client business needs.
- Compliance and risk management: Demonstrate a good understanding of compliance and sanctions risk management, relating it to products and services within the firm.
- Customer understanding: Understand customer use cases and requirements, applying best practices for customer implementations.
- Technical delivery: Deliver, install, and configure all Fircosoft applications to specified requirements, providing technical training and transfer of knowledge.
- Product determination: Determine the types of products and services required by clients, troubleshooting customer issues during implementation.
Requirements:
- Project management skills and experience.
- Significant exposure to technical implementation.
- A vast range of technical knowledge.
- Good internal and external stakeholder management experience.
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