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Client Relations Specialist
3 months ago
Customer Contact Advisor - TFM
£25.58 pro rata
Norse Group is in search of a Customer Contact Advisor to deliver exceptional customer service support within the Facilities Management sector.
Our Helpdesk operates around the clock, every day of the year, with the primary aim of providing continuous Customer Contact assistance to all clients, encompassing both residential and commercial properties across various divisions.
This is a part-time role requiring 10 hours of work per week on Sundays, from 9am to 7:30pm.
Key Responsibilities:
Engage confidently and effectively, managing telephone and email inquiries while liaising with the public, customers, and clients to address any concerns related to the diverse FM services offered. Efficiently process and resolve queries while maintaining professionalism and courtesy, with the ability to determine the appropriate level of action required. Accurately input and maintain data on our specialized database, documenting all information according to standard operating procedures, and perform general administrative tasks as needed.Ideal Candidate Profile:
Proven experience in a Call Centre or Customer Service setting is essential. Outstanding interpersonal and communication skills with a strong emphasis on customer service. Ability to make independent decisions with excellent problem-solving capabilities. Strong organizational skills with the capacity to prioritize tasks and a keen attention to detail. Professional telephone etiquette with the ability to exercise tact and discretion while upholding client confidentiality. Comprehensive understanding of Data Protection, GDPR, and proficiency in Microsoft Office.Our Offer:
All employees benefit from our company pension scheme and annual leave allowance, complemented by various local benefits and opportunities for career advancement within a national organization.
We are dedicated to fostering employment practices and behaviors that promote diversity, ensure equality of treatment, and eliminate unlawful or unfair discrimination.
We reserve the right to close this vacancy once we have received a sufficient number of applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
