Client Support Specialist

4 weeks ago


Norwich, Norfolk, United Kingdom Pertemps TM Full time
Client Support Specialist
£13.14 per hour
Duration: 3-months ongoing
Hours: 35-hours per week


We are currently seeking several Client Support Specialists to join a prominent insurance firm. In this role, you will serve as the initial point of contact for clients needing assistance with their claims. Your primary responsibility will be to collect necessary information and ensure a high-quality customer experience - comprehensive training will be provided.

This role offers excellent transport links to a modern office environment and includes flexible benefits tailored to your needs.

The ideal candidates will possess outstanding communication abilities and a positive, proactive attitude, thriving in a collaborative team setting. No prior experience is necessary.

Key Responsibilities:
  • Providing professional customer interactions (verbal, written, and digital).
  • Acting as the first point of contact for clients.
  • Routing clients to the appropriate department.
  • Collecting data on feedback forms to enhance future workflow processes.
  • Updating client information in the CRM while complying with data protection regulations.
  • Delivering professional and efficient telephony support to ensure clients are addressed promptly and courteously.
To excel in this position, you should:
  • Exhibit exceptional communication skills - both verbal and written.
  • Be fluent in English.
  • Demonstrate teamwork capabilities.
  • Be a dependable, diligent, and punctual individual.
Free parking is available on-site. This is an excellent opportunity for career advancement.

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