Retail Shift Manager
7 days ago
About the Role
We are seeking a highly motivated and experienced Retail Shift Manager to join our team at Lidl. As a key member of our store operations team, you will be responsible for leading a team of colleagues to achieve targets in a fast-paced and dynamic environment.
Key Responsibilities
- Motivate and Support Your Team
- Lead by example and demonstrate a strong work ethic
- Provide guidance and support to colleagues to help them achieve their goals
- Encourage open communication and feedback to ensure a positive and productive team environment
- Solve Problems and Delegate Tasks
- Identify and resolve issues promptly and effectively
- Delegate tasks and responsibilities to colleagues to ensure efficient operation of the store
- Create a Positive Customer Experience
- Ensure that customers receive excellent service and a positive shopping experience
- Monitor and improve customer satisfaction levels
- Manage Store Operations
- Oversee the day-to-day operation of the store, including inventory management, cash handling, and stock control
- Ensure that all store policies and procedures are followed
Requirements
- Leadership Experience
- Proven experience of leading a team in a retail or similar environment
- Ability to motivate and inspire colleagues to achieve their best
- Problem-Solving Skills
- Ability to identify and resolve problems promptly and effectively
- Strong analytical and decision-making skills
- Customer Service Skills
- Excellent customer service skills, with the ability to provide a positive and welcoming experience for customers
- Ability to handle customer complaints and issues in a professional and courteous manner
What We Offer
- Competitive Salary
- A competitive hourly pay rate, with opportunities for progression and career development
- Benefits Package
- A comprehensive benefits package, including a pension scheme, holiday entitlement, and other perks
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